|
---------------------------------------------------------------------------------------------------------
Escensio
offers a complete service at all stages of enterprise management
solution life cycle:
|
 |
Plan
and design – High availability
enterprise management solutions designed to meet customer's
requirements and needs |
|
Implementation
– Installation, customization and integration of management
solutions integrated with other management systems and applications |
|
Project
management – Project management activities:
defining,
planning, progress control and project closure |
|
Support
services
- Maintenance services (patches, upgrades,…)
- Helpdesk (problem reporting and resolution via phone, e-mail, web
site)
- Education
|
ITIL consulting services and Best Practices implementation
|
|
Alignability
process model - all ITSM modules (Service Delivery & Service
Support) |
|
HP
Openview Service Desk Best Practices (Incident, Problem, Change,
Configuration and Service Management) |
Process model design and development according to ITIL references based on the customer's own procedures. |
